Refund policy
Returns + Refund Policy
We want you to feel completely confident ordering from Destii. If your purchase is not quite right, you may request a return within 30 days of receiving your order.
Change-of-Mind Returns
To be eligible for a change-of-mind return, the item must be:
- Unworn, unwashed and unused
- In its original condition
- Returned with all original tags attached
- In its original packaging
- Accompanied by proof of purchase
We recommend trying garments on carefully and avoiding contact with makeup, fragrance, deodorant or anything that may mark the fabric.
Starting a Return
To begin a return, contact hello@destii.com with:
- Your order number
- The item you would like to return
- The reason for the return
Once your return has been approved, we’ll provide the return instructions and any relevant shipping details.
Please do not send an item back before contacting us, as unauthorised returns may not be accepted.
Exchanges
Need a different size or colour? Contact us and we’ll help arrange the best available option.
Because stock can sell quickly, we cannot guarantee that your preferred replacement will remain available while your return is in transit. Where a direct exchange is not possible, we may ask you to return the original item and place a new order.
Return Shipping
Return-shipping instructions will be provided once your return has been approved.
Unless the item is faulty, damaged or incorrect, any applicable return-shipping cost is the responsibility of the customer.
Original shipping charges are not refundable for change-of-mind returns, except where required by law.
Refunds
Once your return has arrived, we’ll inspect it and email you to confirm whether it has been approved.
Approved refunds will be issued to the original payment method. Please allow 7 business days for Destii to inspect and process the return after it arrives.
After the refund has been issued, your bank or payment provider may require additional time for the funds to appear in your account.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives and contact us promptly if an item is faulty, damaged or different from what you ordered.
Email hello@destii.com with your order number and clear photographs of the issue. We’ll review it and work with you to arrange an appropriate resolution.
Your rights for faulty or incorrectly supplied products are protected under the Australian Consumer Law and are separate from Destii’s 30-day change-of-mind policy. Depending on the circumstances, you may be entitled to a repair, replacement or refund.
Sale Items
Sale items may be returned under the same conditions as full-priced items unless they are clearly marked Final Sale before purchase.
Final Sale items are not eligible for change-of-mind returns or exchanges. This does not affect any rights you may have if an item is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee. Australian businesses cannot use a “no refunds on sale items” term to remove these statutory rights.
Gift Cards
Gift cards cannot be returned or exchanged for cash, except where required by law.
Items We Cannot Accept
For hygiene and product-protection reasons, we may be unable to accept returns where:
- Tags have been removed
- The item has been worn, washed, altered or damaged
- The item has marks, odours, makeup, deodorant or other signs of wear
- The return is requested outside the 30-day period
- The item was clearly marked Final Sale
These exclusions do not limit any rights available under the Australian Consumer Law.
Late or Unauthorised Returns
Returns received outside the approved timeframe, or sent without prior approval, may be declined and returned to the customer.
Contact
For return, exchange or refund enquiries, contact:
Please include your order number so we can assist you promptly.