Shipping policy
Shipping Policy
This Shipping Policy applies to orders placed through the DESTii website.
Order Processing
DESTii aims to process and dispatch orders within 1–2 business days after payment has been successfully received.
Orders placed on weekends or Australian public holidays will begin processing on the next business day.
Processing times may be extended during product launches, promotional periods, public holidays or periods of unusually high demand.
Once an order has been dispatched, the customer will receive a shipping confirmation email containing tracking information.
Shipping Partners
Orders are shipped using Australia Post, DHL Express or another suitable delivery partner, depending on the destination, selected service and operational requirements.
DESTii may change the carrier used for an order where reasonably necessary to provide an appropriate delivery service.
Australian Orders
Australian orders are sent using a tracked delivery service.
Estimated delivery after dispatch is generally:
- 1–3 business days for Express Post
- Longer for some regional or remote destinations
Australia Post currently advises that Express Post generally takes 1–2 business days within the same state and 1–3 business days interstate, depending on the origin and destination.
Shipping charges are:
- Complimentary shipping on orders over $300 AUD
- $10 AUD shipping on orders under $300 AUD
Any shipping charges applicable to an order will be displayed at checkout before payment.
New Zealand Orders
Estimated delivery to New Zealand is generally 2–7 business days after dispatch.
Shipping charges are:
- Complimentary shipping on orders over $300 AUD
- $20 AUD shipping on orders under $300 AUD
Delivery times may vary depending on the destination, carrier operations and customs processing.
Other International Orders
Estimated delivery for other international destinations is generally up to 14 business days after dispatch.
Shipping charges are:
- Complimentary shipping on orders over $1,000 AUD
- $40 AUD shipping on orders under $1,000 AUD
Available destinations and shipping rates may change from time to time and will be confirmed at checkout.
International delivery estimates generally apply to metropolitan destinations. Regional or rural deliveries may take longer. Australia Post also advises that international estimates can vary depending on the origin, destination and service selected.
Delivery Estimates
All delivery timeframes:
- Begin from the date the order is dispatched
- Refer to business days only
- Are estimates and are not guaranteed delivery dates
Delivery may be delayed due to circumstances outside DESTii’s reasonable control, including:
- Carrier delays
- Customs inspections
- Severe weather
- Natural disasters
- Industrial action
- Public holidays
- Peak trading periods
- Incorrect or incomplete delivery information
- Government restrictions or disruptions
DESTii is not responsible for carrier or customs delays outside its reasonable control.
Tracking
Tracking information will be provided by email after an order has been dispatched.
Tracking may take up to 24 hours to become active after the customer receives their shipping confirmation.
Customers are responsible for monitoring the tracking information provided and ensuring that someone is available to receive the parcel where required.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, processing fees or other charges imposed by the destination country.
Unless expressly stated at checkout, these charges are not included in the purchase price or shipping fee and are the responsibility of the customer.
DESTii does not control customs charges and cannot guarantee the amount that may be payable.
Customs processing may delay delivery. Incomplete or inaccurate customs documentation can also result in delays.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
Customers should contact DESTii as soon as possible if an address needs to be changed. DESTii cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
Where an order is returned because of an incorrect, incomplete or undeliverable address:
- Additional shipping charges may apply before the order is resent
- Original shipping charges may not be refundable
- Any carrier return fees may be deducted from the refund where permitted by law
Authority to Leave and Safe Drop
Where a carrier permits authority to leave or safe-drop delivery, the parcel may be left at the nominated address without a signature.
Once tracking confirms that a parcel has been delivered to the address supplied by the customer, responsibility for the parcel passes to the customer, except where otherwise required under Australian Consumer Law.
Customers should select a secure delivery address where possible.
Unclaimed or Refused Deliveries
Customers are responsible for collecting parcels awaiting collection within the carrier’s nominated timeframe.
Where an order is returned because it was unclaimed, refused or not collected:
- Additional shipping charges may apply before it is resent
- Original shipping charges may not be refundable
- Carrier return fees may be deducted from any refund where permitted by law
International customers remain responsible for customs duties, taxes or carrier charges arising from a refused delivery.
Lost, Delayed or Damaged Parcels
Customers should contact DESTii promptly if an order appears to be lost, substantially delayed or damaged during delivery.
DESTii may need to lodge an investigation with the relevant carrier before providing a resolution.
Customers may be asked to provide:
- Their order number
- Photographs of the parcel and products
- Confirmation of the delivery address
- Any relevant carrier correspondence
Nothing in this policy excludes or limits rights available under the Australian Consumer Law.
Changes to Orders
Customers should contact DESTii immediately if they need to change or cancel an order.
DESTii cannot guarantee that an order can be changed or cancelled once processing has commenced.
Once an order has been dispatched, it cannot be redirected or cancelled by DESTii.
Shipping Restrictions
DESTii may be unable to deliver to certain countries, regions, PO boxes, parcel lockers or restricted addresses.
Available delivery options will be shown at checkout. DESTii reserves the right to cancel and refund an order where delivery is unavailable or impractical.
Contact
For shipping enquiries, contact:
Please include your order number and the email address used to place the order.